Thanks for choosing Heavenly Herbals, Inc..
Below please find important information on your refrigerated product(s).
In many instances, the ice pack included in your package will thaw, melt or sweat during shipping and could feel warm to the touch. You, however, don’t need to sweat!
The temperature maintained in the container is well below the level at which damage could occur and this guarantees that you have received a highly viable product. To ensure this product serves you well through its expiration date, we recommend to continue to refrigerate it after removing from the Herbion package.
If you still have questions or concerns please call our Customer Care Team at 1.718.810.9329, M-F: 9:00am-8:00pm, Sat: 10:00am-6:00pm EST, and one of our amazing Customer Care Representative will be glad to assist you.
Cooler orders will be shipped from Monday to Thursday using UPS Next Day. If you place your order on a Thursday after 5pm EST or on a Friday, we will ship it the following Monday, just so it does not sit in a UPS truck over the weekend.
Enjoy your product and have a happy and healthy day!